Rooms Division Manager

M Social Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading hotel company in Singapore seeks an experienced manager for the Rooms Division. You will lead departmental heads, drive guest satisfaction, and implement efficient operational systems. The ideal candidate has a Bachelor's degree in Hospitality Management or Business Administration and at least 8 years of hotel management experience. Strong leadership and analytical skills are essential for success in this role.

Qualifications

• Minimum 8 years of experience in hotel rooms division management.
• Strong understanding of all departments within a hotel operation.
• Proven ability to develop and motivate a team environment.

Responsibilities

• Lead and supervise department heads across the Rooms Division.
• Drive guest satisfaction on a daily basis.
• Prepare reports for senior management on hotel's performance.

Skills

Leadership

Interpersonal skills

Analytical skills

Guest satisfaction

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Hospitality software

Job description

Duties and Responsibilities

• Lead and supervise department heads across the Rooms Division.
• Focus on standards of services provided to all guests in the Hotel.
• Drive guest satisfaction on daily basis.
• Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.
• Work closely with department heads to set departmental goals, budgets, and performance metrics.
• Analyze data and reports to identify areas for improvement and implement cost‑saving initiatives.
• Ensure adherence to brand standards, safety protocols, and guest service excellence.
• Oversee staff recruitment, training, and development to create a highly motivated and engaged team.
• Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.
• Conduct regular inspections to ensure the hotel's facilities and equipment are well‑maintained and meet safety standards.
• Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
• Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.
• Prepare reports for senior management on the hotel's performance and identify areas for improvement.

Job Specification

• Bachelor's degree in Hospitality Management, Business Administration.
• Minimum 8 years of experience in hotel rooms division management, with a proven track record of success.
• Strong understanding of all departments within a hotel operation.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and motivate a team environment.
• Data‑driven approach to problem‑solving and decision‑making.
• Excellent analytical and financial skills.
• Strong commitment to guest satisfaction and excellence.
• Proficiency in hospitality software and technology systems.