Roaming IT Support Engineer – Windows, Mac & VPN

PEOPLE CONNECTS PTE. LTD.

Singapore

On-site

SGD 31,000 - 40,000

Full time

10 days ago

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Job summary

PEOPLE CONNECTS PTE. LTD. is seeking an enthusiastic IT Support Engineer (L1) for a roaming role across Singapore.

You will provide frontline desktop support to business users, handling incidents and service requests at client sites with remote support as needed. Responsibilities include troubleshooting desktops, laptops, printers; supporting Windows, basic macOS and Microsoft 365 apps; assisting with password resets, MFA, and access; and ensuring proper documentation and ticket updates while

Qualifications

Higher Nitec or equivalent in IT or Computer Science or relevant practical experience.
Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
Clear customer communication, systematic troubleshooting and good documentation habits.
Comfortable travelling between customer sites in Singapore.
Relevant internship or part-time IT support experience is considered.

Responsibilities

Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.
Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
Follow security procedures, document incidents clearly and escalate complex issues to L2 engineers or vendors.
Keep users informed and manage support tickets against service priorities.
Participate in after-hours support when scheduled on the roster.