Roaming IT Support Engineer – Windows & M365

PEOPLE CONNECTS PTE. LTD.

Singapore

On-site

SGD 3,000 - 4,600

Full time

2 days ago

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Job summary

PEOPLE CONNECTS PTE. LTD. is seeking an L1 IT Support Engineer to provide frontline desktop support for business users.

This roaming role involves visiting customer sites across Singapore and delivering remote support where assigned. You will troubleshoot desktops, laptops, printers, and peripherals, support Windows and Microsoft 365 apps, assist with password resets, VPN issues, and keep tickets updated. The role requires good communication, documentation, and willingness to travel between

Qualifications

Higher Nitec or equivalent in IT or Computer Science, or relevant practical experience.
Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals certification is an advantage.

Responsibilities

Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.
Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
Follow security procedures, document incidents clearly and elevate complex issues to L2 engineers or vendors.
Keep users informed and manage support tickets against service priorities.
Participate in after-hours support when scheduled on the roster.