IT Support Engineer (L2) - Systems & Infrastructure

PEOPLE CONNECTS PTE. LTD.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

People Connects Pte Ltd is seeking an IT Support Engineer (L2) to roam across customer sites in Singapore, diagnosing and resolving incidents across servers, networks and Microsoft 365.

You'll own escalations from diagnosis to resolution, collaborate with vendors, and share guidance with junior staff while maintaining service reliability. Applicants should have hands-on IT support experience, Windows Server, AD, DNS/DHCP, and a proactive, clear communicator.

Qualifications

• Diploma or Degree in IT/Computer Science or equivalent.
• Hands-on IT support experience across servers and networks.
• Ability to explain problems clearly and verify solutions.
• Working knowledge of Windows Server, Active Directory, Microsoft 365 and networking fundamentals.
• Familiarity with backup/recovery, security procedures and changes; basic scripting.
• Experience with VMware/Hyper-V or cloud environments is a plus.
• Relevant certifications (e.g., Microsoft, CompTIA, ITIL) is an advantage.

Responsibilities

• Troubleshoot Windows Server, Active Directory, DNS/DHCP and file-access issues.
• Resolve network connectivity, firewall and VPN problems, carrying out approved changes safely.
• Support Microsoft 365 administration and investigate service or user-access issues.
• Perform server maintenance, patching and backup/restore tasks, checking that changes and recovery work as intended.
• Support virtualisation and cloud-related tasks within the assigned customer environment.
• Own escalated tickets, keep users informed and coordinate with vendors where specialist support is needed.
• Record fixes and root-cause findings, and share useful guidance with the L1 team.

Skills

Windows Server

Active Directory

Networking

Microsoft 365

PowerShell

Education

Diploma or Degree in IT/Computer Science

Tools

VMware/Hyper-V

Job description

IT Support Engineer (L2) - Systems & Infrastructure

Salary: S$3,500-S$3,800 per month plus incentives

Working location: Roaming across customer sites in Singapore

Put your troubleshooting skills to work across servers, networks and Microsoft 365.

Our client, an IT services provider, is looking for an L2 engineer who enjoys investigating technical problems and taking ownership of a solution. In this roaming role, you'll support different customer sites, handle escalated incidents, support business-critical IT systems and work with colleagues and vendors to keep customer environments running reliably.

The role offers varied hands-on systems and infrastructure work, with responsibility from diagnosis through to resolution and a clear handover.

What you'll do

• Troubleshoot Windows Server, Active Directory, DNS/DHCP and file-access issues.
• Resolve network connectivity, firewall and VPN problems, carrying out approved changes safely.
• Support Microsoft 365 administration and investigate service or user-access issues.
• Perform server maintenance, patching and backup/restore tasks, checking that changes and recovery work as intended.
• Support virtualisation and cloud-related tasks within the assigned customer environment.
• Own escalated tickets, keep users informed and coordinate with vendors where specialist support is needed.
• Record fixes and root-cause findings, and share useful guidance with the L1 team.

What you'll bring

• Hands-on IT support or infrastructure experience, including practical server and network troubleshooting.
• The ability to explain problems you have personally investigated, the actions you took and how you verified the solution.
• Working knowledge of Windows Server, Active Directory, Microsoft 365 and networking fundamentals.
• Familiarity with backup/recovery, security procedures and controlled changes; basic PowerShell or Bash scripting capability.
• Clear communication, sound judgement about when to elevate and reliable follow-through.
• Diploma or Degree in IT/Computer Science, or equivalent relevant experience.
• Experience with VMware/Hyper-V, hybrid cloud environments or relevant Microsoft, CompTIA or ITIL certifications is an advantage.

People Connects Pte Ltd

EA Licence: 25C3002

EA Personnel Registration: R2157225