IT Support Engineer (L1 / Desktop Support) – Roaming

PEOPLE CONNECTS PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

PEOPLE CONNECTS PTE. LTD. is seeking an enthusiastic IT Support Engineer (L1) for a roaming role across Singapore.

You will provide frontline desktop support to business users, handling incidents and service requests at client sites with remote support as needed. Responsibilities include troubleshooting desktops, laptops, printers; supporting Windows, basic macOS and Microsoft 365 apps; assisting with password resets, MFA, and access; and ensuring proper documentation and ticket updates while

Qualifications

• Higher Nitec or equivalent in IT or Computer Science or relevant practical experience.
• Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
• Clear customer communication, systematic troubleshooting and good documentation habits.
• Comfortable travelling between customer sites in Singapore.
• Relevant internship or part-time IT support experience is considered.

Responsibilities

• Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
• Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.
• Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
• Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
• Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
• Follow security procedures, document incidents clearly and escalate complex issues to L2 engineers or vendors.
• Keep users informed and manage support tickets against service priorities.
• Participate in after-hours support when scheduled on the roster.

Skills

Desktop support

Windows troubleshooting

Microsoft 365

Customer communication

Documentation

Travel within Singapore

Education

Higher Nitec in IT or Computer Science

Tools

CompTIA A+

ITIL Foundation

Microsoft 365 Fundamentals

Job description

IT Support Engineer (L1 / Desktop Support) - Roaming

Package: Basic salary plus incentive
Location: Roaming role
Working hours: 9am-6pm, five days a week
After-hours duties: As scheduled on the roster

About the role

Our client, an IT services provider, is looking for an L1 IT Support Engineer to provide frontline support to business users. This is a roaming role involving visits to different customer sites in Singapore, with remote support where assigned.

Key responsibilities

• Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
• Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.
• Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
• Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
• Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
• Follow security procedures, document incidents clearly and escalation complex issues to L2 engineers or vendors.
• Keep users informed and manage support tickets against service priorities.
• Participate in after-hours support when scheduled on the roster.

What we're looking for

• Higher Nitec or equivalent in IT or Computer Science, or relevant practical experience.
• Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
• Clear customer communication, systematic troubleshooting and good documentation habits.
• Comfortable travelling between customer sites in Singapore.
• Relevant internship or part-time IT support experience is considered.
• CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals certification is an advantage.