Ride-Hailing Operations Lead

RecruitFirst; Singapore; On-site; SGD 39,000 - 46,000; Full time

Job summary

RecruitFirst in Singapore (Sin Ming area) is seeking a Business Operations Executive for ride-hailing services. The role covers end-to-end operations, driver onboarding, analytics, and cross-functional collaboration to optimize service delivery.

You will monitor market trends, plan driver acquisition, and ensure compliance with regulatory requirements while maintaining efficient daily operations and stakeholder relationships.

Qualifications

• Singaporeans Only
• Min degree in business administration, economics, analytics or related discipline
• Experience in a role that requires real problem solving and analysis, such as business operations, strategy, consulting or analytics
• Familiarity with Singapore's ride-hailing and point-to-point transport industry is a plus

Responsibilities

• Manage business challenges from problem identification to implementation, conducting analysis and testing solutions along the way
• Analyze operational and driver data to identify trends, improvement opportunities, and actionable insights
• Monitor competitor activities, pricing strategies, incentives, and regulatory updates to provide business recommendations
• Conducting opportunity assessments, cost analysis, scenario planning and performance reviews to support business decisions
• Develop a strong understanding of industry trends and driver needs to improve service offerings
• Plan and execute driver acquisition and retention initiatives, monitor results, and make improvements
• Collaborate with cross-functional teams and stakeholders to ensure successful project planning and implementation
• Oversee daily driver operations, including onboarding, support, and compliance, while maintaining accurate records and operational efficiency
• Ensure operational readiness for new features, policies, and programmes, including regulatory requirements and documentation
• Build and maintain strong relationships with internal and external stakeholders through regular communication, follow-ups, and support
• Any other adhoc duties as assigned

Job description

RecruitFirst in Singapore (Sin Ming area) is seeking a Business Operations Executive for ride-hailing services. The role covers end-to-end operations, driver onboarding, analytics, and cross-functional collaboration to optimize service delivery.

You will monitor market trends, plan driver acquisition, and ensure compliance with regulatory requirements while maintaining efficient daily operations and stakeholder relationships.