Rider Fleet Strategy & Experience Lead

Delivery Hero; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

foodpanda Singapore is seeking a Head of Fleet Management to lead Rider Supply, Rider Experience and Rider Compliance, ensuring the rider ecosystem scales with business growth. You will set direction, build capabilities, and maintain strong governance across operations while collaborating with regional stakeholders to optimize fleet health.

The role blends leadership with hands-on execution, requiring a deep understanding of rider operations, data-driven decision-making and strong stakeholder

Qualifications

• Strong leadership with experience managing large, diverse teams.
• 7+ years of operations management with data-driven decision-making.
• Fast-paced, dynamic environment adaptability and urgency.
• Strategic thinking with cross-functional influence and strong communication.

Responsibilities

• Own the overall strategy and performance across Rider Supply, Rider Experience and Rider Compliance, translating business priorities into clear team goals and execution plans.
• Lead and develop the Fleet Management team, establishing clear ownership, KPIs and operating rhythms while holding the team accountable for outcomes.
• Stay close to rider operations and data to identify issues early, solve structural problems and continuously improve the scalability and effectiveness of the fleet operating model.
• Own Singapore's rider supply strategy across acquisition, activation, retention and reactivation, ensuring sufficient fleet availability to support business demand.
• Oversee the end-to-end rider growth funnel, with accountability for recruitment economics, conversion, onboarding effectiveness and incentive efficiency.
• Ensure the team proactively identifies supply risks and opportunities through fleet health data, forecasting, competitor activity and labour-market trends.
• Own the rider experience strategy across the rider lifecycle, ensuring the team identifies and resolves the highest-impact rider friction points.
• Establish clear service standards and performance metrics across rider support, communications and rider-facing channels, with a focus on reducing recurring issues and improving rider satisfaction.
• Partner with Product and functional teams to drive structural improvements to rider tools, processes and support journeys, reducing reliance on manual intervention.
• Own the rider governance and compliance framework, ensuring operations remain aligned with platform policies, regulatory requirements and internal standards.
• Lead the team in identifying, monitoring and resolving compliance risks, with clear controls, escalation mechanisms and accountability.
• Partner with Legal, Public Affairs and operational stakeholders to translate regulatory or policy changes into effective processes, controls and rider communications.

Skills

Experienced Leader

Operational Rigor

Thrives in Speed

Stakeholder management and comms

Job description

foodpanda Singapore is seeking a Head of Fleet Management to lead Rider Supply, Rider Experience and Rider Compliance, ensuring the rider ecosystem scales with business growth. You will set direction, build capabilities, and maintain strong governance across operations while collaborating with regional stakeholders to optimize fleet health.

The role blends leadership with hands-on execution, requiring a deep understanding of rider operations, data-driven decision-making and strong stakeholder