Head of Rider Fleet & Experience

foodpanda; Singapore; On-site; SGD 200,000 - 360,000; Full time

Job summary

foodpanda Singapore is seeking a Head of Fleet Management to ensure the long-term sustainability, scalability and health of our rider ecosystem. The role leads Rider Supply, Rider Experience and Rider Compliance teams, owning strategy, performance and governance to support growth and operating efficiency.

This is a leadership and hands-on position: setting direction, developing the team, and maintaining a deep understanding of rider operations, data and tools.

Qualifications

• Experienced Leader: Strong leadership skills with experience managing large, diverse teams.
• Operational Rigor: 7+ years of experience in operations management with analytical problem-solving and data-driven decision-making.
• Thrives in Speed: Ability to work in a fast-paced, dynamic environment with urgency and adaptability.
• Stakeholder management and communication: Strategic thinker with excellent communication and cross-functional influence.

Responsibilities

• Own the overall strategy and performance across Rider Supply, Rider Experience and Rider Compliance, translating business priorities into clear team goals and execution plans.
• Lead and develop the Fleet Management team, establishing clear ownership, KPIs and operating rhythms while holding the team accountable for outcomes.
• Stay close to rider operations and data to identify issues early, solve structural problems and continuously improve the scalability and effectiveness of the fleet operating model.

Job description

foodpanda Singapore is seeking a Head of Fleet Management to ensure the long-term sustainability, scalability and health of our rider ecosystem. The role leads Rider Supply, Rider Experience and Rider Compliance teams, owning strategy, performance and governance to support growth and operating efficiency.

This is a leadership and hands-on position: setting direction, developing the team, and maintaining a deep understanding of rider operations, data and tools.