RFP & Sales Operations Coordinator

Millennium & Copthorne International Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Millennium & Copthorne International Limited in Singapore is seeking a proactive Sales Support and RFP Coordinator to bolster a global team. You will support Account Leaders and Business Development Managers, coordinate RFPs, and manage day-to-day admin tasks to keep projects on track.

The role involves using platforms like Lanyon, HRS, and Ratefinding, maintaining RFP trackers, and assisting with invoicing and rate loading.

Qualifications

• Diploma/Degree qualification in Business / Marketing or related discipline.
• Minimum of 2 year of experience in an administrative role. Preferably, prior experience in hotel sales, revenue management, or RFP coordination.

Responsibilities

• Support a team of Account Leaders and/or Business Development Managers in managing and developing group, corporate and airline business globally.
• Support the GSO/GSA activities that strengthen MHR’s competitive position across the GSO/GSA account portfolio.
• Facilitate day-to-day business flow and coordination between MHR and GSO/GSA clients.
• Manage the submission of eCCFs.
• Support monthly invoicing for GSAs.
• Provide general sales and account administration support as required.
• Lead the creation and distribution of all RFPs, acting as the main point of contact for RFP-related activities.
• Facilitate communication and collaboration between internal teams and external partners.
• Manage the submission and acceptance process for new bids and renegotiations, resolving inquiries from hotels and stakeholders.
• Maintain a year-on-year RFP tracker and send monthly reminders to regional sales teams to proactively monitor RFP releases.
• Publish a monthly update on any outstanding RFPs, tracking those not yet received, and ensure timely communication to address any delays or discrepancies and alert the relevant account manager(s) where an account (s) has not gone out to RFP vs same time last year.
• Utilise platforms such as Lanyon, HRS, and Ratefinding to streamline the RFP process.
• Ensure accurate and up-to-date information is entered and maintained in these platforms.
• Demonstrate a good understanding of Consortia and Corporate accounts, including their specific requirements and preferences in the RFP process.
• Analyse RFP data and generate ad hoc reports to provide insights for strategic decision-making by management
• Cultivate and nurture strong relationships with key stakeholders, including hotel partners, KADS and KAMs, consortia representatives, and corporate clients.
• Maintain proactive communication and regular check-ins with stakeholders such as, by not limited to, Lanyon/ReadyBids and HRS system managers, to foster strong relationships.
• Implement a standardised reporting format to ensure consistency and clarity in reports.
• Maintain comprehensive documentation of RFP activities, outcomes, and progress.
• Generate regular reports for management review.
• Identify opportunities to optimise the RFP process and implement efficiencies and best practices to enhance effectiveness
• Support the rate loading process on GDS and other relevant platforms, ensuring pricing accuracy and consistency across all channels.
• Resolve Rate Audits efficiently.
• Conduct regular audits and reviews of rate loading processes to ensure ongoing accuracy.
• Collaborate with Sales, Revenue Management, and other departments to gather necessary data and insights for RFP submissions and rate loading.
• Provide training and support to internal teams on RFP procedures, platforms, and industry trends as needed.
• To carry out any other duties and responsibilities as assigned.

Skills

Organizational skills

MS Office

Independent work

Proactive

Written & verbal communication

GDS familiarity

Detail-oriented

Stakeholder management

Multi-project management

Education

Diploma/Degree in Business/Marketing

Tools

Lanyon

HRS

Ratefinding

Excel

PowerPoint

Job description

Millennium & Copthorne International Limited in Singapore is seeking a proactive Sales Support and RFP Coordinator to bolster a global team. You will support Account Leaders and Business Development Managers, coordinate RFPs, and manage day-to-day admin tasks to keep projects on track.

The role involves using platforms like Lanyon, HRS, and Ratefinding, maintaining RFP trackers, and assisting with invoicing and rate loading.