Retail Store Manager

ASSEMBLY WORKS HR PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading retail management company in Singapore is seeking an experienced Store Manager to oversee daily operations and ensure brand consistency across stores. The ideal candidate will have a strong background in retail operations, excellent leadership abilities, and a knack for digital tools. Responsibilities include managing inventory, recruiting and training staff, and executing marketing initiatives. This role may involve occasional travel to Kuala Lumpur.

Qualifications

• Minimum 2–3 years of experience in retail operations/store management.
• Strong leadership and people management skills.
• Excellent communication skills in English (written and verbal).
• Digital-savvy and proactive in using online tools.

Responsibilities

• Oversee daily operations of all Singapore stores.
• Recruit, train, supervise, and develop store teams.
• Manage inventory levels and minimize losses.
• Update and maintain the Singapore website.
• Coordinate closely with the Kuala Lumpur HQ.

Skills

Leadership

Customer service

Sales management

Inventory management

Digital literacy

Communication

Organizational skills

Job description

Main Responsibilities

• Oversee daily operations of all Singapore stores, ensuring smooth performance and brand consistency.
• Recruit, train, supervise, and develop store teams.
• Plan and manage staff rosters to ensure adequate coverage.
• Maintain high visual merchandising standards and store presentation.
• Ensure storeroom, shop inventory, advertising, and packaging materials are well-stocked and organized.
• Plan and implement weekly visual merchandising updates to drive sales and brand appeal.
• Manage inventory levels — ordering, receiving, stock takes, and minimizing losses.
• Build and maintain a local customer database to support marketing and loyalty programs.
• Collaborate with the digital marketing team on promotions, social media, and online strategies.
• Plan and execute weekly newsletters for Singapore customers.
• Support marketing initiatives, including new product launches, POS materials, and event invitations.
• Update and maintain the Singapore website with current inventory, promotions, and events.
• Manage the Singapore Instagram account and create brand-aligned local content.
• Set and track sales targets, KPIs, and individual performance.
• Oversee cash handling, bank-in procedures, and daily closing reports.
• Ensure POS system accuracy and data integrity.
• Handle customer feedback promptly to ensure satisfaction.
• Maintain a clean, safe, and organized store environment.
• Prepare and present monthly operations reports to management.
• Organize and execute promotional activities and seasonal campaigns.
• Coordinate closely with the Kuala Lumpur HQ on brand strategy, inventory, and operations.
• Stay updated on digital technologies (e.g., ChatGPT, retail innovations) to enhance efficiency.
• Be available for occasional travel to Kuala Lumpur for training, meetings, or events.

Skills and Experience Required:

• Minimum 2–3 years of experience in retail operations/store management.

• Strong leadership and people management skills.

• Good understanding of sales, customer service, and inventory management.

• Highly organized, detail-oriented, and able to multi-task.

• Excellent communication skills in English (written and verbal).

• Digital-savvy and proactive in using online tools (for social media, newsletters, CRM systems, etc.).

• Ability to adapt quickly in a fast-paced retail environment.

• Passionate about design, retail, and delivering a high-quality brand experience.

• Curious and open to adopting new technologiesfor operational improvements.

• Comfortable with occasional regional travel(to Kuala Lumpur).