Hospitality Operations Lead: Guest Experience & Growth

WAREHOUSE CQ PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

Staff meals

Performance incentives

Career progression

Professional development

Job summary

WAREHOUSE CQ PTE. LTD. in Singapore is seeking an experienced Restaurant Manager to lead our dining operations, drive guest satisfaction, and deliver strong business results in a fast-paced hospitality environment.

You will supervise daily service, develop staff, control inventory and costs, analyze sales, and collaborate with management to pursue growth, training, and a positive, customer‑focused culture. The role offers a competitive salary package with incentives and opportunities for career

Qualifications

• Experience in hospitality management and leading teams.
• Strong ability to analyze sales and operations data.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient service delivery.
• Lead, motivate, and develop team members to achieve high performance and guest satisfaction.
• Manage staffing by planning schedules, recruiting, training, and conducting performance evaluations.
• Ensure compliance with company policies, food safety regulations, workplace safety standards, and licensing requirements.
• Monitor service quality and customer satisfaction, implementing improvements to enhance operational efficiency.
• Manage inventory, purchasing, stock control, and cost management to optimize resources.
• Analyze sales and operational data to develop and implement strategies that meet revenue goals.
• Address customer feedback promptly and professionally to resolve issues and maintain positive relations.
• Foster a positive, productive, and customer-centric workplace culture.
• Collaborate with senior management to support business growth and continuous improvement initiatives.

Skills

Hospitality management

Team leadership

Analytical skills

Communication skills

Job description

WAREHOUSE CQ PTE. LTD. in Singapore is seeking an experienced Restaurant Manager to lead our dining operations, drive guest satisfaction, and deliver strong business results in a fast-paced hospitality environment.

You will supervise daily service, develop staff, control inventory and costs, analyze sales, and collaborate with management to pursue growth, training, and a positive, customer‑focused culture. The role offers a competitive salary package with incentives and opportunities for career