Retail Manager

HOUSE OF RAANIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HOUSE OF RAANIA PTE. LTD. is seeking a motivated Retail Manager to oversee daily store operations and maximize sales profitability. You will manage staff development, merchandising standards, and customer experience.

Responsibilities include driving sales, leading a team, handling escalations, managing inventory, and ensuring compliance with safety and company policies.

Qualifications

• Proven leadership and staff development experience.
• Strong numerical and budgeting understandings, comfortable with P&L metrics.
• Excellent customer service and conflict resolution skills.

Responsibilities

• Drive store sales targets and analyze performance metrics (P&L, KPIs).
• Recruit, train, and mentor store associates to build a high-performing team.
• Lead customer service on the floor, handle escalations and ensure satisfaction.
• Oversee stock, shipping/receiving, inventories, and shrinkage control.
• Maintain clean, brand-aligned visual merchandising and promotional displays.

Skills

Leadership

Team management

Customer service

P&L analysis

Tools

POS systems

MS Excel

MS Word

Job description

Retail Manager Job Description

Job Summary

We are seeking a motivated, results-driven Retail Manager to oversee the daily operations of our store. You will be responsible for maximizing sales profitability, managing and developing staff, maintaining visual merchandising standards, and delivering an exceptional customer experience.

Key Responsibilities

• Sales & Performance: Drive store sales targets, analyze performance reports (P&L, KPIs, traffic), and execute growth strategies.
• Team Management: Recruit, hire, train, schedule, and mentor store associates to foster a team-first, high-performing culture.
• Customer Service: Lead by example on the sales floor, handle escalated customer inquiries and complaints, and ensure high satisfaction.
• Inventory & Operations: Manage stock levels, oversee shipping/receiving, conduct stock audits, and minimize shrinkage or waste.
• Visual Merchandising: Maintain clean, organized, and brand-compliant store displays and promotional setups.
• Compliance & Safety: Enforce company policies, labor laws, cash-handling controls, and health and safety regulations.

Skills

• Strong leadership, coaching, and conflict-resolution abilities.
• Good financial and numerical acumen (budgeting, P&L, sales tracking).
• Proficiency in POS systems and Microsoft Office (Word, Excel).