Retail Assistant Manager

HOUSE OF RAANIA PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 66.000; Vollzeit

Zusammenfassung

HOUSE OF RAANIA PTE. LTD. is seeking a Retail Assistant Manager to support the Store Manager in daily operations, supervise staff, and ensure exceptional customer service on the sales floor.

You will oversee opening/closing procedures, manage the team, and contribute to achieving monthly sales targets while upholding company policies and cash-handling standards. This role requires flexibility to work retail hours, including weekends.

Qualifikationen

• Experience supervising retail staff
• Excellent verbal and written communication
• Ability to use POS and inventory tools

Aufgaben

• Oversee daily store operations and act as second-in-command to Store Manager
• Supervise retail associates, adjust schedules, assist with hiring and onboarding
• Handle escalated customer inquiries and service recovery
• Track monthly sales targets, monitor KPIs, motivate the team
• Maintain visual merchandising standards, manage stock and loss prevention
• Ensure adherence to company policies and cash-handling rules

Kenntnisse

Leadership

Team motivation

Communication skills

POS systems

Jobbeschreibung

RETAIL ASSISTANT MANAGER

Retail Assistant Manager supports the Store Manager in daily operations, staff supervision, and customer service, acting as the second-in-command on the sales floor.

Core Responsibilities

• Operations & Leadership: Oversee daily opening and closing procedures, manage the sales floor, and step in to run the store in the Store Manager's absence.
• Team Management: Supervise retail associates, adjust shift schedules for optimal efficiency, and assist with hiring, onboarding, training, and performance reviews.
• Customer Service: Handle escalated customer inquiries, complaints, and service recovery to ensure a positive shopping experience.
• Sales & Performance: Track monthly sales targets, monitor Key Performance Indicators (KPIs), and motivate the team to meet or exceed goals.
• Inventory & Merchandising: Maintain visual merchandising standards, handle stock replenishment, monitor inventory movement, and assist with loss prevention.
• Policy Compliance: Ensure adherence to company policies, safety protocols, cash-handling rules, and local regulations

Skills

• Strong leadership and team-motivation abilities
• Clear verbal and written communication skills
• Basic competence in retail software, point-of-sale (POS) systems, and inventory tools
• Flexibility to work retail hours, including weekends, holidays, and evenings [1, 2, 3, 4, 5]