RETAIL ASSISTANT MANAGER

mr.k 369 pte. ltd.; Singapore; Vor Ort; SGD 36.000 - 60.000; Vollzeit

Zusammenfassung

mr.k 369 pte. ltd. is seeking a Retail Assistant Manager in Singapore to support the Store Manager with daily operations, staff supervision, and customer service on the sales floor.

You will oversee opening/closing, manage shifts, supervise associates, handle escalated inquiries, track sales KPIs, and ensure stock and merchandising standards are upheld. The role requires flexibility for retail hours, including weekends and holidays, with a focus on delivering a positive shopping experience and

Qualifikationen

• Minimum relevant retail experience and leadership skills.
• Ability to supervise staff and manage shifts.
• Strong customer service and conflict-resolution abilities.

Aufgaben

• Oversee daily opening/closing procedures and store operations.
• Supervise retail associates and adjust shifts for efficiency.
• Handle escalated customer inquiries and service recovery.
• Track monthly sales targets and KPIs to drive performance.
• Maintain visual merchandising and stock replenishment.

Kenntnisse

Leadership & team-motivation

Verbal & written communication

POS systems

Inventory tools

Tools

Retail software

POS systems

Inventory tools

Jobbeschreibung

RETAIL ASSISTANT MANAGER

Retail Assistant Manager supports the Store Manager in daily operations, staff supervision, and customer service, acting as the second-in-command on the sales floor.

Core Responsibilities

• Operations & Leadership: Oversee daily opening and closing procedures, manage the sales floor, and step in to run the store in the Store Manager's absence.
• Team Management: Supervise retail associates, adjust shift schedules for optimal efficiency, and assist with hiring, onboarding, training, and performance reviews.
• Customer Service: Handle escalated customer inquiries, complaints, and service recovery to ensure a positive shopping experience.
• Sales & Performance: Track monthly sales targets, monitor Key Performance Indicators (KPIs), and motivate the team to meet or exceed goals.
• Inventory & Merchandising: Maintain visual merchandising standards, handle stock replenishment, monitor inventory movement, and assist with loss prevention.
• Policy Compliance: Ensure adherence to company policies, safety protocols, cash-handling rules, and local regulations

Skills:

• Strong leadership and team-motivation abilities
• Clear verbal and written communication skills
• Basic competence in retail software, point-of-sale (POS) systems, and inventory tools
• Flexibility to work retail hours, including weekends, holidays, and evenings [1, 2, 3, 4, 5]