Retail Manager

PONNI SUPERMARKET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local supermarket chain located in Singapore is seeking a dedicated retail manager to oversee daily operations and customer service. Responsibilities include resolving customer complaints, managing store staff, ensuring merchandise quality and visibility, and monitoring competitors. The ideal candidate will have strong organizational skills and the ability to perform various cashier duties. This position requires a proactive approach to maintain store standards and operational efficiency.

Responsibilities

• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures.
• Ensure all merchandise is stocked and displays are attractive.
• Maintain quality brand image standards.
• Supervise and discipline all store employees.
• Monitor daily retail gasoline competitors and send prices to corporate.
• Complete daily paperwork and computer entry in a timely manner.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier.
• Understand all information in the daily reporting of store operations.

Job description

Roles & Responsibilities

• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Maintain quality brand image standards as pass evaluations.
• Supervise, and discipline all store employees (and assistant manager) according to company policy.
• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier regularly.
• Understand all information in the daily reporting of store operations.