Retail Branch Manager - Luxury Retail

Elitez Pte Ltd; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading retail company based in Singapore is seeking an experienced retail manager to drive sales, develop team talent, and ensure operations compliance. The ideal candidate will have at least 5 years of retail experience, including 2+ years in a managerial position, with a strong passion for customer service. This role requires an analytical mindset and a commitment to achieving KPIs and fostering a culture of teamwork within the boutique environment.

Qualifications

• Minimum 5 years retail experience, with 2+ years in a managerial role.
• Analytical, results-driven, with strong commercial acumen.
• Passion for customer service, and team development.

Responsibilities

• Achieve and exceed boutique sales targets, KPIs, and profitability goals.
• Lead by example in delivering personalised luxury service.
• Recruit, onboard, and develop luxury sales talent.
• Ensure SOP compliance, inventory management, and cash handling procedures.
• Stay updated on retail trends, competitor activities, and client expectations.

Job description

Working Hours: Retail hours, 2 days off per week

Key Responsibilities

Sales & Business Performance

• Achieve and exceed boutique sales targets, KPIs, and profitability goals
• Analyse sales reports, monitor performance, and identify growth opportunities
• Drive initiatives to build long-term customer relationships

Client Experience & Brand Representation

• Lead by example in delivering personalised luxury service
• Maintain a boutique environment reflecting brand heritage and image
• Handle client issues with professionalism and discretion

Team Leadership & Development

• Recruit, onboard, and develop luxury sales talent
• Provide coaching, product knowledge training, and performance feedback
• Foster a culture of teamwork, accountability, and service excellence
• Manage workforce planning and sales floor assignments

Operations & Compliance

• Ensure SOP compliance, inventory management, and cash handling procedures
• Oversee stock levels, loss prevention, and visual merchandising standards
• Manage boutique admin, reporting, expenses, and audits

  Market & Competitor Awareness

  • Stay updated on retail trends, competitor activities, and client expectations
  • Support localised marketing or client activation events as needed

  Requirements

  • Minimum 5 years retail experience, with 2+ years in a managerial role
  • Analytical, results-driven, with strong commercial acumen
  • Passion for customer service, and team development

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  Adrian Chan| EA Personnel No: R2199063

  Elitez Pte Ltd | EA License No: 16C8004