Restaurant Ops Manager - FOH & Guest Experience

The Supreme HR Advisory Pte. Ltd.; Shenton Way; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a seasoned F&B Operations Manager in Singapore to oversee front-of-house operations, guest experience, and service flow.

You will ensure SOP compliance, handle customer complaints, and supervise staff grooming and standards. The role covers staff management, rostering, attendance, on-the-job training, and performance feedback. You will coordinate with kitchen operations, manage daily throughput, supervise takeaway and delivery on-site, and ensure

Qualifications

• Candidates with relevant working experience preferred

Responsibilities

• Oversee FOH service flow and guest experience
• Ensure compliance with all service SOPs
• Act as first-level handler for customer complaints
• Supervise staff grooming, conduct, and service standards
• Ensure proper execution of opening and closing procedures
• Prepare FOH duty rosters and manpower allocation
• Monitor attendance, punctuality, and discipline
• Conduct on-the-job training for FOH staff
• Provide probation feedback and performance observations
• Ensure smooth daily restaurant operations
• Coordinate service timing with kitchen operations
• Support service operations personally during peak hours
• Maintain table turnover efficiency
• Supervise takeaway and delivery workflow on-site
• Ensure compliance with SFA / NEA regulations
• Enforce Company policies and code of conduct
• Escalate operational issues promptly

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a seasoned F&B Operations Manager in Singapore to oversee front-of-house operations, guest experience, and service flow.

You will ensure SOP compliance, handle customer complaints, and supervise staff grooming and standards. The role covers staff management, rostering, attendance, on-the-job training, and performance feedback. You will coordinate with kitchen operations, manage daily throughput, supervise takeaway and delivery on-site, and ensure