Restaurant Operations Lead — Guest Experience & FOH

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Front-of-House Operations leader to manage guest experience, service flow, and SOP compliance.

You will supervise staff, plan rosters, train FOH colleagues, coordinate with kitchen, and ensure smooth daily restaurant operations while maintaining high standards and adherence to regulations. This on-site role at Somerset emphasizes performance, punctuality, and escalation of issues during peak hours.

Qualifications

• Relevant working experience preferred.
• Front-of-House operations experience is beneficial.
• Ability to supervise and train FOH staff.

Responsibilities

• Oversee FOH service flow and guest experience.
• Ensure adherence to service SOPs and company policies.
• Act as first-level handler for customer complaints.
• Supervise grooming, conduct, and service standards.
• Coordinate opening and closing procedures.

Skills

Customer service

Leadership

Team supervision

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Front-of-House Operations leader to manage guest experience, service flow, and SOP compliance.

You will supervise staff, plan rosters, train FOH colleagues, coordinate with kitchen, and ensure smooth daily restaurant operations while maintaining high standards and adherence to regulations. This on-site role at Somerset emphasizes performance, punctuality, and escalation of issues during peak hours.