F&B Operations Lead — Guest Experience & Team Management

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an F&B Operations Manager to lead front-of-house operations at our Somerset outlet. This role oversees guest experience, service flow, and adherence to SOPs while managing FOH staff and schedules.

You will coordinate with kitchen operations, supervise delivery/ takeout on-site, and ensure compliance with SFA/NEA regulations. 5-day week, 10am-10pm shifts, basic salary SGD 3,000–4,000 with service fee distribution.

Qualifications

• Candidates with relevant working experience preferred.

Responsibilities

• Oversee FOH service flow and guest experience.
• Ensure compliance with all service SOPs.
• Act as first-level handler for customer complaints.
• Supervise staff grooming, conduct, and service standards.
• Coordinate opening and closing procedures.

Skills

FOH operations

Guest service

Staff management

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an F&B Operations Manager to lead front-of-house operations at our Somerset outlet. This role oversees guest experience, service flow, and adherence to SOPs while managing FOH staff and schedules.

You will coordinate with kitchen operations, supervise delivery/ takeout on-site, and ensure compliance with SFA/NEA regulations. 5-day week, 10am-10pm shifts, basic salary SGD 3,000–4,000 with service fee distribution.