FOH Operations & Guest Experience Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring for a Front-of-House operations role based at Somerset, Singapore.

Working days are five per week with shifts from 10am to 10pm, including breaks and meal provisions. You will oversee FOH service flow, supervise staff, manage rosters, and ensure compliance with SOPs and regulatory requirements. Responsibilities include handling guest concerns, coordinating with kitchen, and ensuring smooth daily restaurant operations, especially during peak hours.

Qualifications

• Experience in hospitality preferred.
• Knowledge of SOPs and service standards.
• Ability to manage guest complaints effectively.

Responsibilities

• Oversee FOH service flow and guest experience.
• Ensure compliance with service SOPs.
• Act as first-level handler for customer complaints.
• Supervise grooming, conduct and service standards.
• Ensure opening and closing procedures are followed.
• Prepare FOH duty rosters and manpower allocation.
• Monitor attendance, punctuality and discipline.
• On-the-job training for FOH staff.
• Coordinate service timing with kitchen operations.
• Support service operations during peak hours.
• Maintain table turnover and supervise takeaway/delivery on-site.
• Ensure compliance with SFA / NEA regulations.

Skills

FOH management

Customer service

Staff supervision

Scheduling

Training & coaching

Job description

The Supreme HR Advisory Pte. Ltd. is hiring for a Front-of-House operations role based at Somerset, Singapore.

Working days are five per week with shifts from 10am to 10pm, including breaks and meal provisions. You will oversee FOH service flow, supervise staff, manage rosters, and ensure compliance with SOPs and regulatory requirements. Responsibilities include handling guest concerns, coordinating with kitchen, and ensuring smooth daily restaurant operations, especially during peak hours.