Restaurant Operations Manager — Service Excellence & Growth

SEVEN SPICES F&B PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

SEVEN SPICES F&B PTE. LTD. in Singapore seeks a Restaurant Manager to oversee daily Front of House and Back of House operations. You will deliver exceptional service, supervise shifts, manage staff performance, and contribute to revenue and guest satisfaction targets.

The role requires strong leadership, extensive F&B knowledge, and familiarity with OpenTable and PeachWorks. You will monitor costs, ensure sanitation standards, and support brand promotion through local events.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Strong customer service leadership experience.
• Extensive F&B knowledge to inform customers and staff.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's image and suggest ways to improve it.
• Control operational costs and identify waste-cutting measures.
• Create reports on weekly, monthly and annual revenues and expenses.
• Promote brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Leadership

Customer service management

F&B knowledge

OpenTable

PeachWorks

Staff training

Cost control

Tools

OpenTable

PeachWorks

Job description

SEVEN SPICES F&B PTE. LTD. in Singapore seeks a Restaurant Manager to oversee daily Front of House and Back of House operations. You will deliver exceptional service, supervise shifts, manage staff performance, and contribute to revenue and guest satisfaction targets.

The role requires strong leadership, extensive F&B knowledge, and familiarity with OpenTable and PeachWorks. You will monitor costs, ensure sanitation standards, and support brand promotion through local events.