Restaurant Operations Leader: Service & Guest Experience

MAI SHOP PTE. LTD.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

MAI SHOP PTE. LTD. is seeking a skilled Restaurant Manager to oversee daily front- and back-of-house operations in Singapore.

You will ensure smooth service, guest satisfaction, and financial profitability by driving efficiency, training staff, and maintaining standards. In this role you will manage opening/closing procedures, supervise shifts, control costs, and enforce health and safety regulations while delivering top-tier dining experiences to guests.

Qualifications

• 2–3+ years in restaurant or hospitality experience, with 1–2+ years in a management role.
• Strong leadership, communication, problem-solving, budgeting, and conflict-resolution abilities.
• Food Handler Certification, Food Safety training, or RSA accreditation where applicable.

Responsibilities

• Oversee daily front- and back-of-house operations.
• Manage opening and closing procedures and shift supervision.
• Hire, train, schedule, coach, and appraise staff.
• Ensure guest satisfaction and handle VIP guests.
• Monitor inventory, ordering, and vendor relations to minimize waste.
• Track labor and food costs and report revenue and expenses.

Skills

Leadership

Communication

Problem-solving

Budgeting

Conflict resolution

Job description

MAI SHOP PTE. LTD. is seeking a skilled Restaurant Manager to oversee daily front- and back-of-house operations in Singapore.

You will ensure smooth service, guest satisfaction, and financial profitability by driving efficiency, training staff, and maintaining standards. In this role you will manage opening/closing procedures, supervise shifts, control costs, and enforce health and safety regulations while delivering top-tier dining experiences to guests.