Restaurant Operations & Guest Experience Manager

mr.k pte. ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

mr.k pte. ltd. in Singapore is seeking a Restaurant Manager to oversee daily front- and back-of-house operations, ensure smooth service, guest satisfaction, and profitability.

You will lead staff, manage inventory and costs, and uphold health and safety standards across shifts, with a focus on training, guest relations, and compliance. This role is ideal for a hands-on leader with 2–3+ years of hospitality experience, strong communication skills, and a track record of delivering results in a

Qualifications

• 2 to 3+ years of restaurant or hospitality experience, including 1 to 2+ years in a management role.
• Strong leadership, communication, problem-solving, budgeting, and conflict-resolution abilities.
• Certifications: Food Handler Certification, Food Safety training, or RSA accreditation where applicable.

Responsibilities

• Operations: Manage daily opening and closing procedures, shift supervision, floor presence, and pre-shift briefings.
• Staff Management: Hire, train, schedule, coach, and appraise front- and back-of-house employees.
• Guest Relations: Welcome diners, handle VIP guests, and resolve customer complaints quickly.
• Inventory & Ordering: Track stock levels, order food and supplies, manage vendors, and minimize waste.
• Financial Oversight: Monitor labor and food costs, track sales, and review weekly, monthly, and annual revenue and expense reports.
• Safety & Compliance: Enforce health, safety, sanitation, and local legal or licensing regulations.

Skills

Leadership

Communication

Problem-solving

Budgeting

Conflict-resolution

Job description

mr.k pte. ltd. in Singapore is seeking a Restaurant Manager to oversee daily front- and back-of-house operations, ensure smooth service, guest satisfaction, and profitability.

You will lead staff, manage inventory and costs, and uphold health and safety standards across shifts, with a focus on training, guest relations, and compliance. This role is ideal for a hands-on leader with 2–3+ years of hospitality experience, strong communication skills, and a track record of delivering results in a