Restaurant Operations Leader & Service Champion

Seven Spices F & B; Singapore; Sur place; SGD 54 000 - 90 000; Plein temps

Résumé du poste

Seven Spices F & B is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences in Singapore. The role requires overseeing Front and Back of House, managing shifts, and driving service standards while maintaining regulatory compliance and brand integrity.

You will analyze performance, coach staff, control costs, and implement strategies to grow the business. Strong F&B knowledge and experience with venue software are essential for success.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills

Responsabilités

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Connaissances

Leadership

Customer service

Team management

Financial management

F&B knowledge

Outils

OpenTable

PeachWorks

Description du poste

Seven Spices F & B is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences in Singapore. The role requires overseeing Front and Back of House, managing shifts, and driving service standards while maintaining regulatory compliance and brand integrity.

You will analyze performance, coach staff, control costs, and implement strategies to grow the business. Strong F&B knowledge and experience with venue software are essential for success.