Restaurant Operations Leader: Service Excellence & Growth

AL AASHIRA RESTURANT PTE. LTD.; Singapore; On-site; SGD 48,000 - 82,000; Full time

Job summary

AL AASHIRA RESTURANT PTE. LTD. in Singapore is seeking a Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service and maximize customer satisfaction.

You will organize shifts, appraise staff performance, manage costs, ensure sanitation standards, and strengthen the restaurant’s image through local events and targeted promotions. The role requires strong leadership, F&B knowledge, and proficiency with restaurant management software.

Qualifications

• Minimum 2+ years as restaurant manager or general manager.
• Proven customer service management experience.
• Extensive F&B knowledge and ability to recall ingredients and dishes.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Strong leadership and people management skills.
• Solid financial management abilities.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Restaurant management

Customer service management

F&B knowledge

OpenTable

PeachWorks

Leadership

Financial management

Tools

OpenTable

PeachWorks

Job description

AL AASHIRA RESTURANT PTE. LTD. in Singapore is seeking a Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service and maximize customer satisfaction.

You will organize shifts, appraise staff performance, manage costs, ensure sanitation standards, and strengthen the restaurant’s image through local events and targeted promotions. The role requires strong leadership, F&B knowledge, and proficiency with restaurant management software.