Restaurant Operations Lead - Service Excellence

BAIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

BAIA PTE. LTD. in Singapore seeks a Restaurant Supervisor to oversee daily operations, coach the service team, and ensure adherence to SOPs and service standards.

The role requires strong leadership, problem-solving, and a focus on guest satisfaction. You will assist in scheduling, training, and performance monitoring, handle customer inquiries, and coordinate with the kitchen to ensure timely service. Health, safety, and hygiene are prioritized.

Qualifications

• Supervise daily restaurant operations.
• Lead and motivate service staff to deliver customer service excellence.
• Ensure compliance with SOPs and service standards.
• Assist in staff scheduling, training, and performance monitoring.
• Handle customer inquiries, feedback, and service recovery.
• Monitor cleanliness, hygiene, and safety standards.

Responsibilities

• Coordinate with kitchen to ensure timely food service.
• Support inventory control and ordering of supplies.
• Perform opening and closing duties.
• Carry out any other duties assigned by the Restaurant Manager.

Skills

Staff supervision

Customer service leadership

Training & development

Operations management

Service standards

Job description

BAIA PTE. LTD. in Singapore seeks a Restaurant Supervisor to oversee daily operations, coach the service team, and ensure adherence to SOPs and service standards.

The role requires strong leadership, problem-solving, and a focus on guest satisfaction. You will assist in scheduling, training, and performance monitoring, handle customer inquiries, and coordinate with the kitchen to ensure timely service. Health, safety, and hygiene are prioritized.