Restaurant Operations & Guest Experience Leader

kds supermarket trading pte. ltd.; Singapore; Presencial; SGD 42.000 - 78.000; Jornada completa

Descripción de la vacante

KDS SUPERMARKET TRADING PTE. LTD. is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring top-tier customer service and efficient staff performance.

You will manage front-of-house and back-of-house activities, monitor product quality, and drive brand visibility through community engagement. Applicants should have proven restaurant management experience, strong leadership, and solid knowledge of F&B processes.

Formación

• Experience managing a restaurant team and operations.
• Strong leadership and people management abilities.
• Deep knowledge of food and beverage and menu items.

Responsabilidades

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Conocimientos

Restaurant management

Leadership skills

Customer service

F&B knowledge

Cost control

Herramientas

OpenTable

PeachWorks

Descripción del empleo

KDS SUPERMARKET TRADING PTE. LTD. is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring top-tier customer service and efficient staff performance.

You will manage front-of-house and back-of-house activities, monitor product quality, and drive brand visibility through community engagement. Applicants should have proven restaurant management experience, strong leadership, and solid knowledge of F&B processes.