Restaurant Operations & Guest Experience Lead

kds minimart pte. ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

kds minimart pte. ltd. is seeking a Restaurant Manager to oversee daily FOH and BOH operations, ensuring superior service and high customer satisfaction. The role involves staff supervision, shift planning, and performance feedback to boost productivity in a fast-paced environment.

Key responsibilities include vendor research, quality reviews, sanitation compliance, and creating detailed revenue/expense reports. Experience with OpenTable/PeachWorks and strong leadership are essential for success.

Qualifications

• Proven track record as a Restaurant Manager or General Manager.
• Demonstrated customer service leadership and staff management.
• Strong knowledge of food and beverage ingredients and dishes.
• Experience using restaurant management software (OpenTable, PeachWorks).
• Excellent leadership, motivation, and people skills.
• Solid acumen in financial management and cost control.

Responsibilities

• Coordinate daily restaurant operations (FOH and BOH).
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research vendors.
• Organize and supervise shifts and staff performance feedback.
• Estimate future needs for goods and cleaning products.
• Ensure sanitation and safety compliance.
• Create reports on revenues and expenses weekly, monthly, yearly.

Skills

Leadership

Customer service

F&B knowledge

Staff training

Communication

Tools

OpenTable

PeachWorks

Job description

kds minimart pte. ltd. is seeking a Restaurant Manager to oversee daily FOH and BOH operations, ensuring superior service and high customer satisfaction. The role involves staff supervision, shift planning, and performance feedback to boost productivity in a fast-paced environment.

Key responsibilities include vendor research, quality reviews, sanitation compliance, and creating detailed revenue/expense reports. Experience with OpenTable/PeachWorks and strong leadership are essential for success.