Restaurant Operations & Guest Experience Lead

32 TUAS PTE. LTD.; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

32 Tuas Pte. Ltd. is seeking an experienced Restaurant Manager to oversee daily restaurant operations and drive customer satisfaction. You will coordinate front-of-house and back-of-house activities, manage staff, and ensure adherence to sanitation standards in a fast-paced setting.

The role requires strong leadership, deep F&B knowledge, and proven financial management skills, with a focus on quality service and brand promotion within the local community.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge, with ability to explain ingredients and dishes to staff and customers.
• Familiarity with restaurant management software like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily front-of-house and back-of-house restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and cleaning supplies.
• Ensure compliance with sanitation and safety regulations.
• Maintain the restaurant's good image and suggest improvements.
• Control costs and identify waste-reduction measures.
• Create reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community via events.
• Suggest strategies to reach broader audiences (discounts, social media).
• Train new and current employees on service standards.
• Implement policies to sustain future operations.

Skills

Leadership

Customer service

F&B knowledge

Financial management

People management

Tools

OpenTable

PeachWorks

Job description

32 Tuas Pte. Ltd. is seeking an experienced Restaurant Manager to oversee daily restaurant operations and drive customer satisfaction. You will coordinate front-of-house and back-of-house activities, manage staff, and ensure adherence to sanitation standards in a fast-paced setting.

The role requires strong leadership, deep F&B knowledge, and proven financial management skills, with a focus on quality service and brand promotion within the local community.