Restaurant Operations & Guest Experience Leader

COFFEE & TEA 118 PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

COFFEE & TEA 118 PTE. LTD. is seeking an experienced operations leader in Singapore to manage the entire business, ensure top-notch customer service, and develop loyalty programs.

You will plan and update company policies, shape marketing strategy, respond to customer inquiries, and organize shifts while guiding staff performance and training. The role focuses on achieving productive operations and a positive work environment.

Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customer satisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimizing wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales

Job description

COFFEE & TEA 118 PTE. LTD. is seeking an experienced operations leader in Singapore to manage the entire business, ensure top-notch customer service, and develop loyalty programs.

You will plan and update company policies, shape marketing strategy, respond to customer inquiries, and organize shifts while guiding staff performance and training. The role focuses on achieving productive operations and a positive work environment.