Food Service Operations & Guest Experience Manager

coffee & tea 118 pte. ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

coffee & tea 118 pte. ltd. in Singapore seeks an experienced Operations Manager to oversee the entire operation and deliver exceptional customer service.

You will plan loyalty programs, update company policies, develop marketing strategies, supervise shifts, hire and evaluate staff, forecast inventory, manage costs and wastage, and foster a positive working environment to drive productivity and sales.

Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services andensure customer satisfaction
• Plan and develop customer loyaltyprograms
• Plan new and update existing companypolicy
• Develop the overall marketing strategy
• Respond efficiently to customer questionsand complaints
• Organize and supervise shifts
• Manage and lead staff (including hiringnew employees)
• Training and evaluate staff performance
• Forecast requirements and maintaininventory
• Manage supplies (including costs controland minimizing wastage)
• Nurture a positive working environmentfor all employees
• Monitor operations, implement innovativestrategies to improve productivity and sales

Job description

coffee & tea 118 pte. ltd. in Singapore seeks an experienced Operations Manager to oversee the entire operation and deliver exceptional customer service.

You will plan loyalty programs, update company policies, develop marketing strategies, supervise shifts, hire and evaluate staff, forecast inventory, manage costs and wastage, and foster a positive working environment to drive productivity and sales.