Cafe Operations Manager – Guest Experience & P&L

papa palheta pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PPP Coffee in Singapore is seeking an Outlet Manager to lead daily operations, ensure service excellence, and uphold product quality across the outlet. You will drive guest engagement, coach the team, and maintain brand standards while managing costs and inventory.

You will oversee compliance with food safety regulations, coordinate with suppliers, and implement brand campaigns and events to grow loyalty and profitability.

Qualifications

• Experience in managing an F&B outlet or hospitality team.
• Strong leadership, communication, and problem-solving skills.
• Solid understanding of food safety and hygiene practices.
• Proficiency in POS systems and basic operational software.
• Financial acumen with ability to manage costs and interpret P&L reports.
• Service-first mindset with passion for specialty coffee and guest engagement.

Responsibilities

• Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.
• Ensure compliance with food safety, hygiene and workplace health regulations.
• Support the execution of brand-aligned campaigns, events and outlet activations.
• Manage staffing requirements: recruitment, scheduling and team performance development.
• Conduct regular on-the-job training and coaching to uphold service and product standards.
• Build a positive and accountable team culture that reflects PPP Coffee's values.
• Maintain quality control of all food and beverage offerings in line with brand expectations.
• Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee outlet.
• Address and manage service recovery to ensure customer satisfaction and build loyalty.
• Be accountable for the outlet’s P&L performance and cost controls.
• Manage inventory ordering, receiving, and stock accuracy, ensuring minimal wastage.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Skills

Leadership

Communication

Problem-solving

Guest engagement

Customer service

Tools

POS systems

Operational software

Job description

PPP Coffee in Singapore is seeking an Outlet Manager to lead daily operations, ensure service excellence, and uphold product quality across the outlet. You will drive guest engagement, coach the team, and maintain brand standards while managing costs and inventory.

You will oversee compliance with food safety regulations, coordinate with suppliers, and implement brand campaigns and events to grow loyalty and profitability.