Restaurant Growth & Guest Experience Specialist

RAFFLES EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

RAFFLES EMPLOYMENT PTE. LTD. in Singapore seeks a marketing and sales professional to develop and execute strategies for restaurant openings, menu changes, and promotions.

You will manage campaigns through digital, social media, and traditional channels while ensuring brand visibility. You will analyze market trends, track ROI and guest feedback, achieve sales targets, and build strong relationships with repeat guests, VIPs, concierges, and walk-in customers.

Qualifications

• Develop marketing strategies for openings, menu changes, and promotions.
• Plan campaigns via digital, social, and traditional advertising channels.
• Oversee brand visibility and ensure brand-aligned content.
• Analyze market trends to craft strategic engagement plans.
• Track ROI, social engagement, and guest feedback.

Responsibilities

• Meet monthly and quarterly sales targets.
• Develop sales leads and pursue new opportunities.
• Build relationships with repeat guests, VIPs, concierges, and walk-ins.
• Upsell premium menu items and packages to increase guest spend.
• Handle inquiries and reservations promptly and professionally.
• Identify new opportunities and market segments for growth.
• Provide proactive customer service and responsive information.
• Manage reservations across phone, email, and online booking platforms.

Job description

RAFFLES EMPLOYMENT PTE. LTD. in Singapore seeks a marketing and sales professional to develop and execute strategies for restaurant openings, menu changes, and promotions.

You will manage campaigns through digital, social media, and traditional channels while ensuring brand visibility. You will analyze market trends, track ROI and guest feedback, achieve sales targets, and build strong relationships with repeat guests, VIPs, concierges, and walk-in customers.