Guest Experience Lead, Food & Beverage

RAFFLES SENTOSA SINGAPORE; Singapore; Vor Ort; SGD 22.000 - 36.000; Vollzeit

Zusammenfassung

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our food and beverage outlets, from greeting guests to ensuring a seamless dining experience. You will greet guests, recommend menu items, handle requests, and coordinate with the F&B team to maintain high standards and a memorable guest journey.

This role requires a friendly, detail-oriented professional with at least 1 year in hospitality and willingness to work evenings, weekends, and

Qualifikationen

• Excellent verbal communication with guests.
• Strong customer-service focus and guest engagement.
• Experience handling guest complaints professionally.
• Attention to detail in noting guest preferences.
• Ability to work with kitchen and service teams.
• Minimum 1 year in hospitality, F&B preferred.
• Knowledge of menu items and wine pairings.
• Ability to multitask in a busy setting.
• Willing to work flexible hours.

Aufgaben

• Greet guests warmly and escort them to their tables.
• Provide menu recommendations based on guest preferences.
• Address guest needs, requests, or concerns promptly.
• Explain dishes and wine pairings to guests.
• Monitor satisfaction and resolve issues during dining.
• Maintain extensive knowledge of menu and wine options.
• Note guest preferences, recognizing repeat guests.
• Collaborate with F&B team to ensure smooth service.
• Assist with reservations and seating during peak times.
• Keep dining areas clean and well organized.
• Relay guest feedback to management.

Kenntnisse

Excellent verbal communication skills

Genuine passion for delivering exc. cS

Handle guest complaints effectively

Meticulous attention to detail

Collaborate with F&B team

1 year hospitality experience

Menu and wine knowledge

Multitasking in busy environment

Flexible hours including evenings/week

Jobbeschreibung

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our food and beverage outlets, from greeting guests to ensuring a seamless dining experience. You will greet guests, recommend menu items, handle requests, and coordinate with the F&B team to maintain high standards and a memorable guest journey.

This role requires a friendly, detail-oriented professional with at least 1 year in hospitality and willingness to work evenings, weekends, and