F&B Operations Leader: Guest Experience & KPIs

RAFFLES EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

RAFFLES EMPLOYMENT PTE. LTD. in Singapore is seeking an experienced Food & Beverage Operations Manager to oversee all F&B activities, ensure top service levels, and design menus that meet quality standards.

The role focuses on budgeting, staffing, and continuous improvement to drive guest satisfaction and financial performance. The candidate should have proven F&B management experience, strong leadership and problem-solving abilities, and up-to-date knowledge of industry trends to lead a

Qualifications

• Proven food and beverage management experience.
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Strong communication and leadership skills.
• Up to date with food and beverages trends and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Culinary school diploma or degree in food service management or related field.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.

Education

Culinary school diploma or degree in food service management or related field

Job description

RAFFLES EMPLOYMENT PTE. LTD. in Singapore is seeking an experienced Food & Beverage Operations Manager to oversee all F&B activities, ensure top service levels, and design menus that meet quality standards.

The role focuses on budgeting, staffing, and continuous improvement to drive guest satisfaction and financial performance. The candidate should have proven F&B management experience, strong leadership and problem-solving abilities, and up-to-date knowledge of industry trends to lead a