Restaurant Captain

KHANSAMA TANDOORI VILLAGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established restaurant in Singapore seeks a skilled Food Service Manager to oversee operations and ensure high levels of guest service. The ideal candidate will manage reservations, handle guest inquiries, and lead a team while maintaining sanitation standards. Responsibilities include training staff, managing complaints, and ensuring smooth food service operations. Candidates should have strong guest service skills and previous experience in a food service environment.

Qualifications

• Experience in a restaurant environment with focus on guest service.
• Ability to lead and manage a team effectively.
• Knowledge of food service sanitation standards.

Responsibilities

• Handle reservations and guest inquiries.
• Ensure positive guest service and manage complaints.
• Lead and manage the food service team.
• Maintain a safe and healthy work environment.

Skills

Guest service

Food service management

Complaint resolution

Team leadership

Sanitation standards

Job description

• Handling reservations, home deliveries & general inquiries.
• Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Taking orders, opening bills, presenting bills, and closing bills
• Serving food, clearing courses if required and shorthanded
• Oversee and manage food service of the restaurant.
• Briefing the waiters, servers and trainees
• Topping up the side stations, Replenishing the ingredients
• Requesting supplies
• Receiving and storing the goods and supplies at proper places
• Leading a team of waiters, servers and service trainees
• Arranging and stacking the crockery and cutlery.
• Investigate and resolve complaints concerning food quality and service.
• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with legal regulations.
• Maintains ambiance by controlling lighting, background music, glassware, dinnerware, & utensil quality & placement, monitoring food presentation & service.
• Reporting to assistant restaurant manager
• Working closely and assist the restaurant manager in his and work in his capacity in his absence.
• Passing his knowledge and skills ( eg. Up selling) to, servers, waiters and trainees