Resident Experience Supervisor

CapitaLand Group; Singapore; Vor Ort; SGD 38.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott servicedres

Volunteerism and wellness programmes

Zusammenfassung

CapitaLand Group in Singapore seeks a proactive Front Desk/Resident Services coordinator to ensure smooth operations at the property. You will welcome residents, handle check-ins/outs, respond to inquiries, and coordinate with internal teams.

The role emphasizes service excellence, attention to detail, and accurate record-keeping, with responsibilities covering bookings, access card issuance, and assisting with local amenities and travel arrangements.

Aufgaben

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Attend to and anticipate all residents' queries and needs
• Issue apartment access key cards
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Jobbeschreibung

CapitaLand Group in Singapore seeks a proactive Front Desk/Resident Services coordinator to ensure smooth operations at the property. You will welcome residents, handle check-ins/outs, respond to inquiries, and coordinate with internal teams.

The role emphasizes service excellence, attention to detail, and accurate record-keeping, with responsibilities covering bookings, access card issuance, and assisting with local amenities and travel arrangements.