Guest Services Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a guest services professional to support the Residence Manager, delivering courteous service to guests and handling inquiries, complaints, and requests with tact and efficiency.

The role involves cashiering, maintaining positive guest relations, and adherence to safety procedures. Knowledge of SR facilities and local attractions will help assist guests throughout their stay.

Qualifications

• Respond to guests’ complaints, requests and inquiries promptly and tactfully.
• Provide courteous and efficient service and handle telephone calls.
• Perform cashiering and adhere to residence policies.
• Maintain good guest relations and a hospitable attitude.
• Take ownership of problems and escalate when necessary.
• Ensure guest room security and follow emergency procedures.
• Be familiar with SR facilities and local attractions for guest information.

Responsibilities

• Work closely with the Residence Manager to assist guests.
• Respond to guest complaints and inquiries efficiently.
• Handle cashiering functions.
• Maintain positive guest relations at all times.
• Address problems and report to supervisor for follow-up.
• Ensure security and fire procedures are followed.
• Provide guests with information on SR facilities and city attractions.

Skills

Guest service

Communication

Problem solving

Cashiering

Security procedures

Local knowledge

Job description

Recruit Express Pte Ltd in Singapore is seeking a guest services professional to support the Residence Manager, delivering courteous service to guests and handling inquiries, complaints, and requests with tact and efficiency.

The role involves cashiering, maintaining positive guest relations, and adherence to safety procedures. Knowledge of SR facilities and local attractions will help assist guests throughout their stay.