Lead Housekeeping Supervisor - Serviced Residence

Ascott International Management Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits

Training and development

Subsidised stays at Ascott residences

Wellness programmes

Job summary

CapitaLand Group in Singapore is seeking a Supervisior, Housekeeping to oversee daily housekeeping operations in our Serviced Residence. You will support the Manager in maintaining cleanliness of residents' homes, public areas, and linen in line with established procedures.

You will lead room attendants and contractors, organise on-job training, inspect apartments and public areas, ensure smooth check-in/out, and address residents’ requests, including VIPs, to uphold high resident satisfaction.

Responsibilities

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Perform related tasks as assigned

Job description

CapitaLand Group in Singapore is seeking a Supervisior, Housekeeping to oversee daily housekeeping operations in our Serviced Residence. You will support the Manager in maintaining cleanliness of residents' homes, public areas, and linen in line with established procedures.

You will lead room attendants and contractors, organise on-job training, inspect apartments and public areas, ensure smooth check-in/out, and address residents’ requests, including VIPs, to uphold high resident satisfaction.