Guest Service Supervisor | Front Desk Leader

Ascott International Management Pte Ltd; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

Ascott International Management Pte Ltd in Singapore seeks a Guest Service Supervisor to oversee daily guest service operations at our serviced residence and foster a home-away-from-home atmosphere for residents.

You will report to the Manager or Assistant Manager, Guest Service, review standards, assist with front desk duties (check-in/check-out, key cards) and coordinate with other departments to ensure seamless service.

Qualifications

• Minimum 3 years of hospitality experience with supervisory exposure.
• Degree, Diploma or Higher NITEC in Hospitality or equivalent.
• Service-oriented mindset and strong supervisory capabilities.
• Willingness to perform shifts.
• Ability to coach and guide a team.

Responsibilities

• Review standards according to operating procedures and prepare operational reports to the Management.
• Promote teamwork and quality service within the team and coordination with the other departments.
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground.
• Assist residents with check-in and check-out procedures.
• Ensure all residents are attended to at the Front Desk.
• Issue apartment access key cards.
• Attend to and anticipate all residents' queries and needs.
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements.
• Manage residents’ accounts, information and apartment availability in the system.
• Perform simple bookkeeping
• Make and confirm reservations.
• Assist with the onboarding process for new employees.
• Respond to walk-ins, emails, calls and assist with queries and requests.
• Handle and record resident feedback and complaints, and refer them to managers.
• Perform related tasks as assigned Job Requirements

Skills

Supervisory skills

Team coaching

Service-oriented

Hospitality experience

Shift flexibility

Education

Degree/Diploma/Higher NITEC in Hospitality

Job description

Ascott International Management Pte Ltd in Singapore seeks a Guest Service Supervisor to oversee daily guest service operations at our serviced residence and foster a home-away-from-home atmosphere for residents.

You will report to the Manager or Assistant Manager, Guest Service, review standards, assist with front desk duties (check-in/check-out, key cards) and coordinate with other departments to ensure seamless service.