Resident Experience Concierge

APPLIED PROTECTION PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

APPLIED PROTECTION PTE. LTD. is seeking a courteous Concierge to deliver welcoming, professional service to residents, tenants and visitors at assigned properties in Singapore. You will handle front-of-house duties, assist with inquiries, registrations and daily facility coordination.

The role requires strong communication, a service mindset and the ability to work independently or as part of a team, including shifts on weekends and public holidays as per site requirements.

Qualifications

• Experience in concierge, hospitality, reception or customer service preferred.
• Well-groomed, approachable and service-oriented, with strong communication and interpersonal skills.
• Able to manage requests, handle feedback professionally and remain composed under pressure.
• Comfortable using computers, email and digital visitor or service management systems.
• Responsible, discreet and able to work independently and as part of a team.
• Willing to work assigned shifts, including weekends and public holidays, according to site requirements.

Responsibilities

• Front-of-House Service: Welcome residents, tenants and visitors courteously, provide assistance and maintain a professional reception environment.
• Enquiries & Requests: Handle enquiries, calls and service requests promptly, provide accurate information and follow through to resolution.
• Visitor Coordination: Assist with visitor registration, appointments and directions in accordance with the property's procedures.
• Daily Assistance: Coordinate facility bookings, deliveries, transport arrangements and other concierge requests within the agreed service scope.
• Service Recovery: Handle feedback and complaints calmly, resolve matters within your authority and escalated issues promptly.
• Team Coordination: Work closely with property management, security, housekeeping and maintenance teams to ensure smooth service delivery.
• Records & Handover: Maintain accurate service logs, outstanding requests and shift handovers using the designated systems.
• Privacy & Professional Standards: Handle personal information, keys and access cards entrusted to you responsibly. Maintain confidentiality, professional grooming and courteous conduct.
• Safety Awareness: Report hazards, suspicious activity, defects and emergencies promptly to the appropriate team and follow site procedures.

Skills

Concierge experience

Reception skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Tools

Computer literacy

Job description

APPLIED PROTECTION PTE. LTD. is seeking a courteous Concierge to deliver welcoming, professional service to residents, tenants and visitors at assigned properties in Singapore. You will handle front-of-house duties, assist with inquiries, registrations and daily facility coordination.

The role requires strong communication, a service mindset and the ability to work independently or as part of a team, including shifts on weekends and public holidays as per site requirements.