Guest Services Concierge

CBRE PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

CBRE PTE. LTD. in Singapore is seeking a frontline Concierge to assist guests, residents and visitors with customer service and administrative duties. You will maintain records, provide information, and support the Property Manager and team as needed.

The role involves greeting guests warmly, handling phone inquiries, and following security procedures. Open to rotating shifts, not limited to weekdays, and requires good interpersonal skills.

Qualifications

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Responsibilities

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Skills

Customer service

Interpersonal skills

Communication

Detail-oriented

Team player

Education

Minimum O levels or certification

Job description

CBRE PTE. LTD. in Singapore is seeking a frontline Concierge to assist guests, residents and visitors with customer service and administrative duties. You will maintain records, provide information, and support the Property Manager and team as needed.

The role involves greeting guests warmly, handling phone inquiries, and following security procedures. Open to rotating shifts, not limited to weekdays, and requires good interpersonal skills.