Reservations & Revenue Optimizer

Kempinski Hotels; Singapore; On-site; SGD 31,248 - 33,480; Full time

Job summary

Kempinski Hotels seeks a Reservations Executive to accurately process reservations and maximize room sales via proactive selling and up-selling in Singapore. The role handles calls, emails, and internet inquiries while ensuring rate integrity and high service standards.

Reporting to Assistant Reservations Manager, you will manage inventory, monitor forecasts, enforce policy, and collaborate with finance to load packages. Requires 1 year in reservations and Opera PMS proficiency.

Qualifications

• Minimum O levels or Diploma in Hospitality Management.
• Ability to communicate clearly and professionally.
• Minimum 1 year experience in a similar reservations role.
• Ability to maintain high standards of professionalism, ethics, grooming, and attitude.
• Willingness to work rotating shifts, weekends, and public holidays.
• Proficiency in Opera PMS (imperative).

Responsibilities

• Manage all room inventory and control system close-outs to optimize occupancy, average rate, and revenue.
• Review daily reservation accuracy, including rate compliance by segment and source, for previous day bookings and next day arrivals.
• Apply and control no-show and late cancellation charges to minimize revenue loss.
• Load and tag internal package breakdowns on reservations in coordination with the finance department.
• Monitor reservation pick-up trends for upcoming months to support forecasting.
• Ensure all contracted sellable rates are loaded in reservation systems for easy access.
• Review availability on EzRMS, SynXis, OCM, and PMS to maintain sufficient inventory for high-yield segments.
• Enforce the property’s compliance with the Best Rate Guarantee policy.
• Follow internal credit policies to manage financial risk.
• Perform additional assigned tasks to support the Reservations team.

Skills

Communication skills

Professionalism

Customer service

Shift flexibility

Education

Diploma in Hospitality Management

O Levels

Tools

Opera PMS

Job description

Kempinski Hotels seeks a Reservations Executive to accurately process reservations and maximize room sales via proactive selling and up-selling in Singapore. The role handles calls, emails, and internet inquiries while ensuring rate integrity and high service standards.

Reporting to Assistant Reservations Manager, you will manage inventory, monitor forecasts, enforce policy, and collaborate with finance to load packages. Requires 1 year in reservations and Opera PMS proficiency.