Luxury Reservations Specialist

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Sofitel and its Ambassadors in Singapore seeks a Reservations professional to manage room bookings, liaise with guests and sales teams, and ensure high levels of guest satisfaction. The role emphasizes accuracy in PMS, attention to detail, and proactive communication in a luxury hotel environment.

The ideal candidate holds a Diploma in Tourism / Hospitality Management, has 2+ years in a similar role, fluent English, and strong MS Office skills.

Qualifications

• Diploma in Tourism / Hospitality Management is required.
• Minimum 2 years of experience in a similar capacity with proven track records.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• To be successful in this role, you will demonstrate the ability to excel within a luxury brand.
• You will also bring a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
• Previous experience in a five-star environment is desirable.

Responsibilities

• Monitor reservation activity daily and communicate status with Sales Department.
• Follow up on tentative sales bookings with respective Sales Manager to update status.
• Ensure files are accurate and kept current.
• Liaise with Clients to coordinate wash according to the attrition policy.
• Liaise with Clients to obtain rooming lists.
• Ensure room blocks are released to general inventory after cut-off dates or cancellation.
• Ensure rooming lists are input accurately into the PMS system.
• Pre-block rooms where special requests are made.
• Follow up on any no-show from bookings and liaise with Clients on the non-arrival charges.
• Assist in maintaining a close working relationship with all departments of the Hotel.
• Assist rest of the department whenever necessary in performing all job functions.
• Maintains a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Check and monitor the room inventory and alert Reservations Manager of high/low demand dates.
• Having a positive attitude towards work; be self-motivated.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Establish good public relations with all guests.
• To propose and contribute ideas to the betterment of the department.
• Provide guests with the most accurate and up to date information at all times.
• Ensure that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• To provide current update on reservation trends and forecasts for current and future dates.
• Full knowledge of detailed procedures in handling room booking.
• Thorough knowledge of the PMS & its operation and usage.
• Ensure guest's name, revenue segment, distribution channel and purpose of stay are update accurately in PMS.
• Attends meetings when required.

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Sofitel and its Ambassadors in Singapore seeks a Reservations professional to manage room bookings, liaise with guests and sales teams, and ensure high levels of guest satisfaction. The role emphasizes accuracy in PMS, attention to detail, and proactive communication in a luxury hotel environment.

The ideal candidate holds a Diploma in Tourism / Hospitality Management, has 2+ years in a similar role, fluent English, and strong MS Office skills.