RESERVATIONS MANAGER

YORK HOTEL (PRIVATE) LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

York Hotel Singapore, a premier 4‑star business hotel on Orchard Road, is seeking a Reservations Manager for an on‑site, full‑time role. You will oversee daily reservations operations, maximize occupancy and revenue, and coordinate with Front Office and Revenue Management to set pricing and availability.

You will analyze booking trends, generate forecasts, and train staff to maintain service excellence while ensuring guest satisfaction across all channels.

Qualifications

• Experience managing reservations and guest communications.
• Proficient with hotel reservation systems and revenue tools.
• Strong analytical and forecasting abilities.

Responsibilities

• Oversee daily reservations operations to maximise occupancy and revenue.
• Monitor room availability and inventory control across channels.
• Collaborate with Front Office and Revenue Management on pricing, pacing, and system controls.
• Provide regular forecasts, reports and insights to Management.
• Respond to guest enquiries, confirmations and feedback professionally.
• Train and mentor reservations team members to ensure service quality.

Skills

Customer service

Reservations systems

Yield management

Interdepartmental collaboration

Job description

Company Description

York Hotel Singapore is a luxurious 4-star business hotel situated in the tranquil Mount Elizabeth area, just a short walk from the bustling retail and entertainment hub of Orchard Road. With 407 elegantly designed rooms and suites, the hotel offers a sophisticated accommodation experience. Guests can enjoy a range of amenities, including eight versatile function rooms that host up to 450 attendees and the renowned White Rose Café, which serves a variety of Western, Asian, and signature Penang dishes. York Hotel provides a serene urban escape, combining comfort and convenience in the heart of Singapore.

Role Description

This is a full-time, on‑site role for a Reservations Manager at York Hotel Singapore, located in the Orchard area. The Reservations Manager will handle the day‑to‑day operations of the reservations department, oversee room bookings, interact with guests to provide exceptional customer service, and collaborate with other departments to maximize occupancy and revenue. Additional responsibility include monitoring reservation systems, analyzing booking trends, implementing sales strategies, and training team members to ensure the smooth functioning of the department.

Duties & Responsibility

• Manage room inventory, allocation, and availability to maximize utilization and revenue
• Monitor booking trends, pace, and channel performance to support yield optimization
• Apply selective selling strategies to evaluate and accept high‑value bookings
• Coordinate with Front Office on peak periods and oversell situations
• Provide regular forecasts, reports, and reservation insights to Management
• Work closely with Revenue Management on pricing, availability, and system controls
• Handle guest enquiries, confirmations, feedback, and complaints professionally