Reservations & Private Dining Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd.

is seeking a guest services professional to manage restaurant reservations, private dining and event enquiries, while contributing to revenue growth through proactive conversion of inquiries. Role involves maintaining precise reservation records, supporting CRM initiatives, coordinating private dining and catering requests, and collaborating with the restaurant operations team to optimise seating and guest experience.

Qualifications

• Experience in guest relations, reservations, luxury hospitality, fine dining, hotels or premium customer service.
• Experience using reservation management systems and CRM/database tools is preferred.
• Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage.

Responsibilities

• Reservations & Revenue Management: Manage reservations across telephone, email, online and other designated channels; maintain accurate records; monitor upcoming reservations and demand; optimise table allocation with operations.
• Guest Relations & CRM: Develop relationships with regular, corporate and VIP guests; maintain guest profiles; recognise returning guests; support retention and confidentiality.

Skills

Guest relations

Reservations

Luxury hospitality

Fine dining

CRM tools

Reservation systems

Italian cuisine

Premium customer service

Tools

CRM/database tools

Job description

The Supreme HR Advisory Pte. Ltd.

is seeking a guest services professional to manage restaurant reservations, private dining and event enquiries, while contributing to revenue growth through proactive conversion of inquiries. Role involves maintaining precise reservation records, supporting CRM initiatives, coordinating private dining and catering requests, and collaborating with the restaurant operations team to optimise seating and guest experience.