VIP Guest Relations & Reservations Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Reservations Specialist to be a key touchpoint for guests seeking restaurant reservations, private dining and events, while driving revenue growth.

You will manage inquiries via phone, email and online channels, tailor experiences, and work with the operations team to optimise seating and capacity.

Knowledge of Italian cuisine and luxury hospitality is an advantage; previous experience with CRM and booking systems is preferred.

Qualifications

• Experience in guest relations and luxury hospitality.
• Experience with reservation systems and CRM tools preferred.
• Knowledge of restaurants, wine or Italian cuisine is an advantage.

Responsibilities

• Handle guest reservations across phone, email and online channels.
• Record guest preferences and dietary requirements accurately.
• Maximise bookings by following up on enquiries.
• Support private dining, events and catering enquiries.
• Maintain guest profiles and support CRM initiatives.
• Coordinate with partners and platforms for reservations.
• Provide prompt, professional guest communication and service recovery.

Skills

Guest relations

Reservations

Luxury hospitality

Fine dining

CRM software

CRM tools

Tools

Reservation software

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Reservations Specialist to be a key touchpoint for guests seeking restaurant reservations, private dining and events, while driving revenue growth.

You will manage inquiries via phone, email and online channels, tailor experiences, and work with the operations team to optimise seating and capacity.

Knowledge of Italian cuisine and luxury hospitality is an advantage; previous experience with CRM and booking systems is preferred.