Guest Relations & Reservations Lead for Luxury Dining

The Supreme HR Advisory Pte. Ltd.

Singapore

Vor Ort

SGD 39.000 - 42.000

Vollzeit

Vor 4 Tagen

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Zusammenfassung

The Supreme HR Advisory Pte. Ltd. is recruiting for a Reservations & Guest Relations role at our Central Singapore location.

You will be the primary contact for restaurant reservations, private dining and events, handling enquiries, catering requests and guest communications to drive conversions and revenue growth. You will develop strong relationships with regular and VIP guests, maintain detailed guest profiles, and support business development while ensuring service excellence and

Qualifikationen

Experience in guest relations, reservations, luxury hospitality, or premium customer service.
Experience using reservation management systems and CRM/database tools is preferred.
Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage.

Aufgaben

Manage reservations across telephone, email, online and other designated channels.
Maintain accurate reservation records with guest preferences and special requests.
Monitor upcoming reservations, booking patterns, availability and demand.
Optimize table allocation and restaurant capacity with the operations team.
Follow up on enquiries to maximise conversion into bookings.
Maintain guest profiles, including preferences and occasions.
Coordinate private dining, events, and catering enquiries from initial contact through confirmation.
Provide prompt, professional guest communication and manage feedback discreetly.

Kenntnisse

Guest relations

Reservations

CRM management

Communication

Tools

CRM software

Reservation systems

Jobbeschreibung