Guest Experience & Private Dining Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a reservations and guest relations professional to drive revenue through excellent service in a luxury dining environment.

The role focuses on converting enquiries to confirmed bookings and growing repeat business at a central Singapore location. You will manage reservations across multiple channels, maintain guest profiles and preferences, and work with the restaurant team to optimise capacity and guest experience.

Qualifications

• Experience in guest relations, reservations, luxury hospitality, or premium customer service.
• Experience using reservation management systems and CRM/database tools is preferred.
• Knowledge of Italian cuisine or luxury hospitality is an advantage.

Responsibilities

• Manage reservations across telephone, email, online and other designated channels.
• Maintain accurate reservation records, noting guest preferences and special requests.
• Monitor upcoming reservations and optimise table allocation with the operations team.
• Proactively follow up on enquiries to maximise conversions to bookings.
• Develop relationships with regular, corporate and VIP guests for retention.
• Coordinate private dining, events, and catering enquiries with relevant departments.
• Support guest communications and service recovery across channels.

Skills

Guest relations

CRM software

Communication skills

Tools

Reservation systems

CRM/database tools

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a reservations and guest relations professional to drive revenue through excellent service in a luxury dining environment.

The role focuses on converting enquiries to confirmed bookings and growing repeat business at a central Singapore location. You will manage reservations across multiple channels, maintain guest profiles and preferences, and work with the restaurant team to optimise capacity and guest experience.