Fine Dining Guest Relations & Reservations Exec

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 39.000 - 42.000; Jornada completa

Descripción de la vacante

The Supreme HR Advisory Pte. Ltd. is seeking a Guest Relations & Sales Executive (Fine Dining) to manage reservations, guest communications and private events, driving revenue through upselling and personalised service.

Role focuses on converting enquiries to confirmed bookings, maintaining guest profiles, and collaborating with restaurant operations to optimise capacity and deliver outstanding guest experiences.

Formación

• Experience in guest relations, reservations, luxury hospitality, or premium customer service.
• Experience using reservation management systems and CRM/database tools preferred.
• Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage.

Responsabilidades

• Manage reservations across telephone, email, online and other designated communication channels.
• Maintain accurate reservation records and ensure guest preferences, dietary requirements and special requests are properly recorded.
• Monitor upcoming reservations, booking patterns, availability and demand.
• Work closely with the Restaurant Manager and operations team to optimise table allocation and restaurant capacity.
• Proactively follow up on pending enquiries and maximise conversion into confirmed reservations.
• Track cancellations, lost enquiries and relevant guest trends where appropriate.
• Develop and maintain strong relationships with regular, corporate and VIP guests.
• Maintain accurate guest profiles, including preferences, special occasions, previous visits and relevant service notes.
• Recognise returning guests and ensure important information is communicated to the restaurant team ahead of service.
• Support guest retention through personalised and appropriate follow-up.
• Maintain the confidentiality and discretion expected when handling guest information.
• Manage private dining, corporate event, celebration and group enquiries from initial contact through confirmation.
• Understand the guest’s requirements and recommend appropriate rooms, menus and dining arrangements.
• Coordinate quotations, menus, seating arrangements, deposits, special requests and other event requirements.
• Proactively follow up on outstanding enquiries to maximise conversion.
• Ensure complete and accurate handover of confirmed events to the restaurant operations team.
• Manage incoming catering and off-site event enquiries.
• Understand client requirements and recommend suitable catering solutions.
• Coordinate quotations, menus, logistics and special arrangements with the relevant departments.
• Follow up actively on outstanding quotations and enquiries.
• Support the development of repeat catering and corporate business.

Conocimientos

Guest relations

Reservations management

Customer service

Herramientas

Reservation management systems

CRM/database tools

Descripción del empleo

The Supreme HR Advisory Pte. Ltd. is seeking a Guest Relations & Sales Executive (Fine Dining) to manage reservations, guest communications and private events, driving revenue through upselling and personalised service.

Role focuses on converting enquiries to confirmed bookings, maintaining guest profiles, and collaborating with restaurant operations to optimise capacity and deliver outstanding guest experiences.